Terms & Conditions
Terms and Conditions apply to all purchases on this website. Please read them carefully before placing an order.
We hope that you find our website clear and easy to use, we appreciate any feedback and suggestions you might have for further improvements. Every effort is made to ensure that all information is correct, however sometimes errors may occur. We accept no responsibility for errors on this website and we reserve the right to alter product, prices and specifications without notice. Images & illustrations within our website are for illustration purposes only. Actual colours of products on the website may vary slightly from the illustrations, depending on your browser and computer settings. Please note all images are for reference only and may differ from the product ordered. Please pay careful attention to the written description to ensure that it is the item you require.
Privacy
We take the issue of privacy very seriously. We are dedicated to protecting the privacy of our users by taking all possible measures to protect their personally identifiable information. This privacy statement was developed to outline these measures and disclose the privacy practices of using this website.
Security
This website takes every precaution to protect our users' information. We do NOT store any financial details such as credit or debit card numbers.
When users submit sensitive information such as payment details, this is done through Paypal or through Shopify's payment processor, that information is not kept on our records.
All of our users E-mail & address' information, is restricted in our offices. Only employees who need the information to perform a specific job (such as follow up or newsletters) are granted access to personally identifiable information such as E-mail or address. The Servers that we store personally identifiable information on are kept in a secure environment.
Content
We have taken care to ensure the accuracy of the content on our website, however, in accordance with the applicable laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.
Acceptance of your order
We must receive full payment of the products and the delivery charges in full before we can accept your order and before they can be dispatched. you will receive an email from us confirming that we have received your order. Only when we have accepted your order is it a binding contract created between us.
Prices
Our prices are set out on our website in Pounds Sterling, we reserve the right to update and change the pricing in accordance to our costs of wholesale suppliers when necessary. Delivery charges apply and are displayed during the order process. Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of cancelling your order or confirming that you are satisfied with the amended price. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.
Delivery
Orders are dispatched via our list of approved Parcel Couriers. If there is no response from a customer, a card will be left and the item may be picked up from your local courier service depot, should this occur, then please take an item of I.D along with you for verification of identity.
We will attempt to deliver products approx 2 -3 workings days once payment has been received, unless otherwise stated.
If products are returned to us as undeliverable we shall refund the price of the products and our delivery charges. You will not become the owner of the products until they have been delivered.
All shipping costs are determined by size and weight which will vary depending on the product ordered.
We will ship world wide using the relevant shipping company and pricing charges which will be pre confirmed with each customer during the purchase process.
Availability
All orders are subject to availability, we endeavor to show and provide you with as many options as possible, if however products you order are not available we will notify you (where possible) and, if we have received the payment and the delivery charges of the unavailable products, we will refund them to you within 7 working days of your order unless you agree to a longer period for the product to arrive back in stock.
Returns
We want to make sure you get the products that are right for you. If for any reason you are not happy with your purchase you may return the item anytime within 14 working days from the date you received the item for a full refund. The item must be complete and in it’s original packaging free from damage, marks or scratches of any kind. All refunds must be accompanied by a proof of purchase. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
We cannot accept returned goods where items / original box are incomplete nor if items are not in their original pristine condition i.e. items that have been willfully damaged, scratched, neglected, modified or repaired, which shall be sent back to the customer at their expense.
Incorrect Orders Returns Policy
If you are sent an incorrect item in error we will arrange for this item to be collected or have your postage costs refunded. We will dispatch the correct item as soon as possible. If you order the incorrect item in error you can send it back to Allan Cox for a replacement as long as the item has not been used. Please Note: Any item returned will be at the customer’s expense. We will also charge a re-packaging and postage fee relative to the product size and cost to re-send the correct item.
